Agent Activity

Monitor active and queued calls

See current calls, queue depth, and completion details. Data updates in real time.

Active Calls

2

Currently handled by the agent

Queue Depth

3

Awaiting merchant connections

Completed Today

4

Records enriched in the last 24h

Success Rate

75%

Of today’s automations closed with wins

Live Call Deck
Unknown Merchant LLC
high priority
Fraud Dispute

15:32

Duration

On hold• Wait time 12 min
Transcript & sentiment scores stream live for QA.
TechGadgets Inc
medium priority
Return Processing

08:45

Duration

Speaking with rep
Transcript & sentiment scores stream live for QA.
Queued Tasks
1
Suspicious Store XYZFraud Dispute
high
Est. 5 min
2
StreamMaxSubscription Cancel
medium
Est. 15 min
3
FitnessProBilling Dispute
low
Est. 25 min
Completed Today
FitnessPro GymCancellation

12:30

+$299.00

success
Cable CompanyPassword Reset

18:45

success
Insurance CoClaim Dispute

25:12

+$450.00

failed
Phone ProviderBill Dispute

15:20

+$85.00

success